ART505 Posted February 8 Posted February 8 Ethel was the kind of customer support guy who made the whole “support” part feel real, not like a scripted obstacle you have to survive. Calm, patient, unbothered by confusion, he walked through every step like he actually wanted the problem solved, not just closed. When things didn’t work the first time, he didn’t rush or talk down, he adjusted, explained again, and stayed steady the whole way through. Somehow he made troubleshooting a game feel less like a headache and more like teamwork. If customer support had a gold standard, Ethel would be the reason the bar is set unreasonably high for everyone else. 1
Recommended Posts