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Amazing tech support and good product

Delirious

By Delirious
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Delirious

Delirious

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I have used battlelog services before multiple times on an old account (long story but basically forgot email password and had no access so a new account was made on here). the program is amazing. can set it up to look VERY realistic or just kill everything both in and out of sight. lots of options and easy to navigate/understand. the cheat is completely undetected and any bans are a result of you not looking legit due to high aim sensitivity or high aim POV (both of which can be changed in the options) and most commonly looking at someone through a wall with ESP enabled. I would recommend disabling everything but the aimbot settings and using a slow sensitivity and low POV to help eliminate a potential ban by report.

But here's the catch... the v1 launcher was causing crashing issues with some users (myself included) so they updated to the v2 launcher. the v2 launcher however was under maintenance and wouldn't connect this time around. HOWEVER, all 3 launchers (the US, EU, and MWv2) all caused a crash for both Battle.net and warzone. talked to the tech support guy John who tried for nearly 30 minutes to help me but to no avail. but THE TECHS ARE WORKING ON IT AS I TYPE and he said that since I didn't get to use my key the key timer will be reset when the issue is resolved which is HUGE to me. BATTLELOG has AMAZING customer support!

Even though I had issues with the launcher they were quick to help me out and when the issue couldnt be resolved my key time was extended so that i would be able to use it. kinda bummed about having to wait but definitely okay with it considering I'm not out any money.  below i have pasted the conversation between tech support and I

 

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Game and Battle.net both crashing when starting MW E v2.exe running latest win 10 update on a i5 7600k. Just bought this and didnt even get to open it in game one time without crashing/ Ive tried both the Us and Eu laucnhers as well as the v2. all cause crashes. opened up the "on case of crashing" text document included in the download and all it says it to try the v2 launcher which also doesn't work. Really bummed about this...
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BattleBot
What product line do you need help with? ?
COD mw
BattleBot
Sorry, but I didn't understand your message.
Please try to rephrase it
Call of duty warzone
BattleBot
Thanks for trying again. I'm still having trouble understanding you.
But please press "Try again" if you're willing to give it another shot.
Alternatively, I can show you a list of what I can answer or I can off course connect you with our Customer Support.
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BattleBot
Hi there, I am the battlebot. I am here to make support easier for you. I can solve ALMOST ALL issues that you could possible run into here. How can I help you? ? 1️⃣ Technical Support. 2️⃣ Product Status. 3️⃣ I need help getting started. 4️⃣ My key doesnt work. 5️⃣ I have a few questions before buying.
1️⃣
BattleBot
What product line do you need help with? ?
not sure
BattleBot
Sorry, but I didn't understand your message.
Please try to rephrase it
call of duty mw
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Thanks for trying again. I'm still having trouble understanding you.
But please press "Try again" if you're willing to give it another shot.
modern warfare
BattleBot
Alternatively, I can show you a list of what I can answer or I can off course connect you with our Customer Support.
Here are the topics I can help you with: 1️⃣ Go back to start 2️⃣ Talk to a human 3️⃣ I want to stop
warzone
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I want to talk to a human
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Hi im having issues with the program and battle.net and the game all crashing whenever any of the 3 programs are opened
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John
Hello, how can I help you today?
Game and Battle.net both crashing when starting MW E v2.exe running latest win 10 update on a i5 7600k. Just bought this and didnt even get to open it in game one time without crashing/ Ive tried both the Us and Eu laucnhers as well as the v2. all cause crashes. opened up the "on case of crashing" text document included in the download and all it says it to try the v2 launcher which also doesn't work. Really bummed about this...
John
I'm so sorry to hear about that one. Are you getting and error code or message? Please send me a screenshot.
no error code
and i dont know how to send you a picture of programs crashing. it just goes to my desktop
John
Can you please remove v2 loader since it is on maintenance as of the moment
Please remove all loader out of the computer, make sure you clean the recycle bin then restart and re-download the loader from our site, make sure you properly Extract it: Right click the downloaded .rar or .zip file > Extract to "Loader's Name".
Then redownload the v1
I already have both the eu and us v1
those cause crashes as well
John
I see
Can you set this settings?
- Set your skin to default in game - meaning use the character when you are level 1 use only default operator no camos, no gun skin - Disable FPS counter in game - Disable and set low in all settings under Graphics > Shadow and Lighting - Increase virtual memory size - https://www.windowscentral.com/how-change-virtual-memory-size-windows-10 - https://www.youtube.com/watch?v=DNUGELJ-9Gk - Skip GeForce if you have AMD - https://youtu.be/r23q4EWU7U0 - For AMD GPU, please try overclocking >increase Paging File Size https://v2uploads.zopim.io/1/7/1/171d6dowRhnBPw8rY9PsuYlMZ6Inu4WW/94d70a87860be469918d32ba2ba6d523e6847202.png
i dont think you're understanding me or maybe youre just reading a script giving me random responses
but i literally cannot open the game
and if i open the game before the program then the battle.net launcher and CID MW.exe both instantly end task
John
It is not a random response
my cpu and gpu are both at stock speeds. I have 32GB RAM so there is no need for a paging file. my PC is way overbuilt for what warzone requires so specs are not the issue. the game runs smooth until i open the prohgram, even without pressing anything onj the program. game instantly crashes
John
Those are the resolutions on game crashes
Have you done those steps so far?
those resolutions make no sense given the issue and technical specs of my pc
i cant even do half those considering i cant even open the game with the program open
John
Don't open the hack first for adjusting the game settings.
as far as virtual memory I have 32 gb of actual memory with around 40-60% usage in game so there's no reawson to run virtual memory via paging file on my ssd
changing in game visual effects has no change in the issue. also like i said i cant even join a game without crashing. I'm crashing in the main menu
it's some sort of compatability issue
I ran your program regularly. then ran it as admin. then ran it as admin in compatability mode windows 7. made no change
the game runs absolutley amazing and has never once crashed on me. I was playing before purchasing the mod menu at around 140fps near max graphic settings
but as soon as i run the program the game, Battle.net, and the program all instantly end task regardless if im in game or waiting in the menu
I have disabled my antivirus, disabled ALL firewall settings, and disabled windows defender
John
I see
sop it's not an issue with any of those
John
Did you try on those recommendations above?
Please try to do so since it was recommended by the devs
Hacks use a large portion of your hardware.
Even if you have the best hardware there is. There are adjustments that needs to be done.
i always use the default skin, i don't run any weapon cammos either. FPS counter is always disabled. I just use the Geforce overlay(which is disabled as recommended in install instructions)
i use less than 60% cpu usage in game amd less than 50% ram usage in game. it's not a hardware issue
also, like i said, it does not matter if i am in the lobby, in the game, or at the main menu. the game crashes INSTANTLY when i open the menu
also will add that all drivers are kept up to date
I'm currently running dx12 but i can run the game in compatability for direct x 11
I will see if that works
John
Yes please
caused an instant crash in main menu
the game opened but then crashed as soon as i opened the launcher
I have used the US,EU, and v2 as already stated
yeah you just sent me that
John
Don't use the v2 as of the moment.
and it did the same thing it's been doing
I have tried all 3 launchers and all 3 do the same thing
it's a compatability issue with the launcher. with all 3 launchers
i cant even open battle.net or COD MW with the program open
it instantly causes a crash
John
Will inform our devs regarding about that one.
Usually for crashes
V2 was the compatible loader with it
It is currently on maintenance as of the moment.
We just need to wait for the devs to complete its update.
yeah i read that in the text document included but it did the same thing. although i noticed that the v2 launcher was not conjnecting to the server when i had the game closed
John
Yes it is currently on maintenance.
but as far as the key for the program goes I only have 24 hours and i imagine a new launcher isnt coming out within that time frame so can i get a refund or extension?
John
We don't have a specific ETA yet but it will be available soon. Your time will be compensated once done. :) ?
how do you mean my time will be compensated?
John
It will be added back once the loader is up and running.
will i be assigned a new key?
John
No it will be the same key
because the current key is only active for 24 hours and the timer is counting down
the timer hasn't stopped counting down or reset
John
It will be automatically re adjusted once it is back
and if it isn't what do i do?
John
Just contact us back
Devs will automatically add the time once the hack is up and running.
will i get an email confirming the issue has been resolved?
are the devs aware of the necessary account information they need to do that and what information do they need? is there any way for me to contact the devs to ensure the issue is resolved as you've stated?
John
Yes they do.
No you can't contact the devs for it. Only the admin and moderators have access on them.
But if you need assistance
okay so who do i contact
John
Feel free to contact us.
sorry if im coming off rude but right now i just dont have much faith in this getting resolved with no way to contact anyone of it getting resolved. if tech support with this company is anything like tech support with my company there are no logs just transfers from bot to person to person and when the conversation is ended all information is lost
if no issue is resolved immediately typically the customer calls back the next day about the same issue and someone else gets a whole list of complaints for nothing being resolved but theres absolutely zero information about the issue available
so what im saying is how do i know this issue is going to be resolved?
and how do i know that my 24 hour key is actually going to be reset?
do you know what my key is?
or what my account information is to even be able to send that info to somebody?
and if so is that somebody actually capable of doing that?
and when will i be notified of the fix❓
will i even be notified of a fix?
or do i just have to check out the program every day until the issue is resolved?
should i keep my own log of the conversation on file to forward to the next tech support employee that i talk to?
John
All chat logs are recorded on this one. No need to worry about it. Also all the steps that you have done is also in the notes. No need to send that information. As what I have mentioned time will be automatically added to all affected with the maintenance issue. The updates will be seen on the status page https://battlelog.co/status/.
▶️ MW/Warzone ◀️ Leviathan ✅ Working Exclusive ✅ Working - Please use "Exclusive V1" loader for now. Till V2 is fixed. Supreme ✅ Working Premium ✅ Working (Will work on 20h2, only until update 9/12/2020) (Disable Prediction for now
heres the outdated info on the mw laucnher
it shows its working despite the launcher being down for maintenance
and gives a descriptiopn of premium only working until an update that happened 4 months ago???
that direct fom the link you sent me if you want to check that out
it also shows to use the v1 launcher until the v2 is updated yet in the text document provided in the download it says to use the v2 to resolve crashing issues which did not fix the issue at hand
so what im saying is that link gives me absolutely zero clue as to when this will be fixed
John
Just need to wait for the devs to resolve the issue on the v2 loader as of the moment.
I should also mention that on my battleco account notifications i have no notifications. nothing about an issue being documented or waiting on an update or anything
and how will i know when the issue has been resolved? because right now that link shows that there are no issues with any version of the client?
John
The notes on exclusive will disappear once v2 is already up and running.
so I should check the website until it eventually updates? there isn't some sort of email system in place?
and the account notification doesn't actually have anything to do with account just the forums?
John
Yes
okay well thank you for your time and your help hopefully the issue is resolved quickly
John
You are very much welcome.
Don't worry the devs are working on it.
MW E v2.exe
4 MB
Upload failed. File type is not supported.
sorry had a misclick
thank you
have a nice day John
 
 
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