SnowBall

Thank you for always coming to us, we will always be here and ready to assist ❤️

I'm happy to see you apprichiate all the effort we put in our support, it means a lot to us. As we ware unable to sort your problem feel free to ask full swap to another product for free, store credit or even a refund as we always make sure you as customer have a solution that works for you ❤️

I'm sorry we ware not able to fix the issue for you, in this case you are entitles for free swap or full refund as we will always protect our customers ❤️

I'm sorry we ware unable to fix the problem for you, and I hope we ware able to find a solution for you that made you happy ether being a free swap to any other product of your choosing or refund to your bank account ❤️

In case you ware unable to use services you paid for due to our software fault please come back to live chat support so I can give you refund or free swap to any other project you want ❤️

I'm sorry we weren't able to make the software work for you. It's a rare occasion that the software is not compatible with someone's specific hardware. If we've completed all troubleshooting and are still unable to fix the issue, we are more than happy to offer a free swap to another project or a full refund to protect you as our customer. ❤️

Please come back to live chat support and we will offer a refund just let them know it is approved by Frost. We want you to be as happy as possible for using our services ❤️

Hey everyone! 👋 A lot of you have been asking how to actually use the store credit you received (rewards, refunds, promotions, etc.). It’s super easy – here’s exactly how it works: 1. Check your available credit When you visit the Store page, you’ll now see a banner right at the top that shows your current store credit balance. (Example in the first screenshot below – it says “You have $100 account credit which will be used towards your purchases”) 2. Add anything to your cart Pick whatever service or package you want (24-hour access, upgrades, etc.) and proceed to checkout as usual. 3. Choose “Account Credit” as payment method On the checkout page, under “How do you want to pay?”, you’ll see the option Account Credit ($XX.XX). Just select it and the exact amount of your available credit will be automatically applied (see second screenshot). If your credit covers the full amount → total drops to $0 and you’re good to go! If the order is more expensive than your credit → the remaining balance can be paid with card, Google Pay, Apple Pay, etc. Screenshots for reference: [Image 1 – Store page showing $100 credit banner at the top] [Image 2 – Checkout page with “Account Credit ($100)” selected] That’s it! No coupon codes needed, no extra steps – the credit is applied automatically once you select it. If the banner doesn’t appear or the credit option is missing, just drop us a quick message. Happy shopping and see you in-game! 🔥

Thank for your feedback! Unfortunetly it's agains Discord TOS to have servers in sectors like ours, but support is online 24/7 over our chat system and you can reach to anyone in under 60 seconds ❤️

Thank you for your feedback, and suggestion we will look into this and see what is possible to further improve your experaince. Our live chat support is online 24/7 and if any questions about functions / setup is needed we will be more then happy to help you answer them ❤️

Your key time starts once you've entered the key in loader yourself, and continues running until the validity period expires, regardless of whether you actively use it or not.

Absolutely! We offer a personal setup installation service that takes care of everything for you via remote control. You can check it on our store page here: Be sure to read the service rules before purchasing.

Most of our hack support hotkey customization. You can check the store page for details or reach out to our 24/7 live chat support for assistance.

It depends on the specific hack. Some versions support controllers, while others may not. Please check the store page or status page to see if controller support is listed for the hack you're using.

We try to keep our products as safe as possible, and we are one of the leader for most safest hack provider in the world. That said, please know that this softwares always carry a risk when using them! We always recommend using accounts that you don't care about so in case something does happen like manual reports etc. you don't lose your main account and it's progress.

Please make sure you are logged into the account you purchased the product with, and make sure your transaction is not in pending status. Pending status can happen if transaction is decliend by your bank and is held for approval (in most cases it passes the confirmation in few hours) if not then you must call the bank and authorise transaction as your bank blocked the transaction mostly because it's international. If you paid with Crypto, please know we need to manually approve it and this tends to take around 12-24 hours. If you have any concerns and think issue is from our side, we are online for you 24/7 and will help to guide you over any issues.

We operate in USD currency, if you pay with card from any other country (currency) bank will convert it to USD and then send us the payment, please know we do not know your bank's conversion rates and we only take the amount we asked for in store page.

Please check our STATUS PAGE by going to this link: https://battlelog.co/status/ then find software you wish to buy and next to it you can see all windows versions supported. You can press start button and type wiver then press ENTER on your keyboard and you will see your windows Version there. In 99% cases projects work as long as all the steps are followed, if you do run into any issues we have 24/7 live chat support that is always here to help you.

In 95% of the cases product is set to updating when game itself updates and offset change happens. In this case our developer team must update the offsets in order to make the software work again. The remaining 5% cases there is anti-cheat update and we must do update and testing in order to be sure software is safe and users can use it again. In first case software is mostly updated in under 24 hours period, in second case we might need up to a week.

Glad you are having fun, we are checking their latest update to make sure all is safe before we release it to public, we hope by 23rd we will have more updates and have project back online ❤️

Thank you for your feedback, should be back online very soon ❤️

Thank you for your feedback sir, glad you are having fun with our products! ❤️ We will look into your recommendations and see what can be implemented without compromising the safety of the project 🙂